Customer Satisfaction

It's a well known fact that no business can exist without customers. It's important to work closely with your customers to make sure the product/service that you provide them is as close to their requirements as you can manage. SurveyAnalytics helps you anticipate your clients needs.

Net Promoter Score

Net Promoter is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. The most important proposed benefits of this method derive from simplifying and communicating the objective of creating more "Promoters" and fewer "Detractors" -- a concept claimed to be far simpler for employees to understand and act on than more complicated, obscure or hard-to-understand satisfaction metrics or indices.

In addition, the Net Promoter method can reduce the complexity of implementation and analysis frequently associated with measures of customer satisfaction, providing a stable measure of business performance that can be compared across business units and even across industries, and increasing interpretability of changes in customer satisfaction trends over time.

Resources

  • Conjoint Analysis

    Conjoint Analysis
  • CRM Integration

    CRM Integration
  • Mobile Research

    Mobile Research

PRODUCTS & SERVICES

SurveySwipe mobile survey panel app for smartphones including iOS and Android devices.

SurveyPocket iPad and Android tablet data app for collecting offline and online data in the field.

Visualize Your Data - Interactive Charts and Dashboard for the Tablet - iPad, Android, Kindle...

Get unprecedented vision into consumers' daily lives by collecting moment-to-moment data from their mobile devices.

MediaBunker helps you securely test videos, audio, pictures and more using mobile devices.

Revolutionizing Employee Feedback.